Late last November I placed a relatively large order for 28mm Napoleonic figures from Mabuhay Miniature Painting Service (MMPS). MMPS is located in the Philipenes and is run by a gentlemen by the name of Fons. Stop right there, I don't think he looks like Henry Winkler and goes around saying "Heyyyyy...". Anyway, this was a fairly large order: 200 British Infantry, 3 British Guns crews, and 24 French Dragoons - all 28mm plastics (Perry for the infantry and Calvary and Victrix for the Artillery). The entire ordering process was very easy and Fons was very reasonable in pricing in some special requests I had. He was also very clear on delivery timeframes and set the expectation of a late February delivery which was acceptable to me. I placed the order and then received several update emails showing the progress of my commission which allowed me to both confirm the details and get some comfort that I would receive the figures. I was very pleased to be informed that the order was ready and posted on January 6th. It arrived in Maryland intact on January 20th. Hmmm, lets see MMPS sets realistic timeframes for delivery (and in this case exceeded them) and provided updates along the way - two big positive marks there!
As for pricing, it's the standard rate advertised on the MMPS site plus a very nominal charge for my basing style which wasn't the normal MMPS method.
So what's the bottom line on MMPS. To put it directly, they exceeded every expectation I had:
- honest / realistic delivery expectations CHECK
- flexibility / reasonable pricing for special requests CHECK
- periodic project updates CHECK
- careful and effective packaging CHECK
- superb painting quality CHECK
- great pricing CHECK
All-in-all, I am a very happy customer and will be ordering more figures from MMPS in the near future. I highly recommend them to anyone looking for a quality painting service. Well done Fons!!!!